Leadership Development Program
Employee Development
Program
Leadership Development Program
Successful Leadership
Summary
By participating in the full range of Successful Leadership
Training Modules, the manager becomes a facilitator of productive
change. Managers learn strategies that aim at increasing ‘Results
Oriented Behaviour’, learning the skills that help shift employees
to greater discretionary effort and the ability to foster a
culture that supports that.
Inturn the company objectives are reached and the company culture
enhanced. Staff become intrinsically motivated, helping
relationships develop and the discretionary effort of individuals
is increased.
Participants learn the characteristics of a helping relationship,
and how to develop their staff through coaching and leading the
change they want to see.
Managers learn the tools for climate control and the processes to
action. They explore common problems and determine who has
ownership of the problem; ownership is the key to responding
appropriately.
In order to alter employee behaviour whilst reducing the risk of
the employee becoming defensive, unmotivated and unproductive the
leader must learn more about human nature. They have to challenge
some of their own beliefs and assumptions in respect to management
and leadership. They learn how to confront effectively, assist in
uncovering employees core problems/issues (that can be so deep,
the employee is mostly unaware of them) and help them develop
intrinsic motivation at work.
This course is delivered as follows:
Two full days or 5 x 3hrs sessions
Emotional Intelligent
Leadership
Successful interpersonal relationships are the currency for
greater productivity in the modern workplace. The higher one moves
up the corporate ladder the greater the need for effective
emotional and social ability. Participants will receive a paradigm
shift in respect to what is needed to help shift employees from a
lukewarm attitude to a hot and empowered one.
Topics:
- Introduction to emotional
intelligence
- What an emotionally
intelligent organisation might look like
- Emotional Intelligence as a
change management strategy
- Assessing and raising your EI
leadership level
Outcomes - After attendance you
will have:
- Gained a good understanding of
emotional intelligence and how it applies to Leadership
- Developed strategies to raise
the EI level at work
- Skills to develop EI
relationships through effective leadership
- Greater self awareness of your
leadership style and have strategies to improve it
This course is delivered as
follows:
One full day or 2 x 3hrs sessions
Behavioural
Coaching – leading the change
When employees are deficient in performing to expectations a focus
on the specific skills needed is essential, however this is
commonly overlooked. Behavioural Coaching can address this gap
through teaching a coaching model that addresses the core problems
for the individual. Often managers are too quick to label an
employee rendering them incapable of managing positive change.
Topics:
- Introduction to the coaching
model
- Coaching behaviour
modification
- Self defeating behaviour
definitions
- Setting the structure for
behaviour modification
Outcomes - After
attendance you will have:
- A good understanding of the
coaching model
- Learned how to modify
behaviour through coaching
- The ability to identify
possible self defeating behaviours in self and others
- Strategies to modify behaviour
through the coaching model
This course is delivered as
follows:
One full day or 2 x 3hrs sessions
Leading
Outstanding Customer Service
This course has been designed for
you, the leader, to help you guide individuals and teams to
outstanding Customer Service both internal and external. Through
gaining a greater understanding of human nature you will receive a
paradigm shift in what constitutes effective leadership. Your
levels of Emotional and Social Intelligence will improve along
with workplace relationships.
In short, you will learn effective strategies that help retain
staff, lead them to greater discretionary effort and contribute to
a healthier workplace culture.
You will learn how to align the company vision with people’s
personal goals. You will lead through a strong philosophy and
awareness, creating a work environment where people operate on
trust and confidence. In turn the company will receive more effort
from individuals and teams resulting in greater productivity and
profit.
- The philosophy of Outstanding
Customer Service
- The Leader Triad & what you
want from people
- Aligning the company vision
with individuals values and goals
- Leaders defeating behaviours
- Emotionally and Socially
Intelligent Leadership
- Group happiness and managing
the emotional stew
- Leading with positive
psychology
- Mentoring and Coaching
- Hiring attitudes and emotions
- Employee retention
- 7 steps to Leading Outstanding
Customer Service
Program outcomes for leaders
At the conclusion of this
program, it is anticipated that leaders will have the tools to:
Create a workplace that fosters positive relationships and
personal growth
Learn strategies for generating greater group happiness and
discretionary effort
Have a greater sense of purpose and vision for themselves and
their staff.
Lead individuals and teams to greater Emotional and Social
Intelligence
Develop mentoring and coaching practices in the workplace
Increase employee retention
Lead their staff to Outstanding Customer Service
This course is delivered as follows:
2 full days or 4 x 3 hr sessions
Outstanding Customer
Service
‘There is no greater purpose than to serve’
This powerful course for employees has been tested in the
workplace and with outstanding results, hence the name. Your staff
will definitely receive a paradigm shift in respect to what
constitutes being effective at their job. Participants will
improve communication, be more on purpose in their work and leave
the course with a greater alignment between their personal goals
and the company vision.
They operate with greater initiative and discretionary effort.
They will better understand others, themselves and operate with
more flow. Gaining greater wisdom they will know it’s not the job
they are doing but the person they are being and becoming that
matters most.
Outstanding Customer Service
- The philosophy of Outstanding
Customer Service
- Company culture and the
alignment of values and goals
- Positive Psychology and wisdom
- Developing Service Flow
- The communication model
- Dynamic listening and
influencing
- Rapport and internal, external
customer relations
- Empowerment in dealing with
challenging behaviour & complaints
- 7 steps to outstanding service
Program outcomes for employees
At the conclusion of this program, it is anticipated that
participants will have the tools to:
- Have a positive mental
attitude at work and engage in outstanding customer service
- Understand themselves and the
customer better
- Take greater responsibility
and initiative in the workplace
- Have a greater sense of
purpose and vision for themselves
- Excel in the management of
challenging behaviour
- Contribute positively and
influence a healthy work culture
- Experience greater flow and
discretionary effort
- Implement outstanding customer
service as an unconscious habit and better enjoy the service
industry
This course is delivered as
follows:
2 full days or 4 x 3 hr sessions
Mind
Mapping
Summary:
Do you want to design your future?
Do you want to become intrinsically motivated?
Do you want to solve problems quicker?
Do you want to influence positive change in your life?
Mind mapping stimulates creativity and helps one get in touch with
ones core aspirations and motives in life. It influences the law
of attraction and the benefits of the application can literally
propel you forward to meet your goals and aspirations. It creates
a snowball effect by increasing motivation, defining direction in
ones life and attracting the future you desire.
We tend to get what we think we will get, mind mapping is the most
sophisticated thinking tool in the world and can help you plan
what you want.
Mind mapping can help you: Plan – Communicate – Be more creative –
Save time – Solve problems – Concentrate – Organise and clarify
your thoughts – Remember well – Study faster and more efficiently
– See the whole picture.
In short Mind maps help you organise your thoughts for maximum
success in life by developing whole brain thinking and the skills
to create positive change.
Outcomes - After attendance you will have:
Learned the benefits and basic application for mind mapping
Strategies to move forward when confronted with indecision and
inaction
Learned how the brain works and gained the ability to think more
clearly
Developed skills to mind map and know how to apply them to your
life
This course is delivered as follows:
One half day session
